Welcome to GoFreshly. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully.
Last Updated: March 13, 2026
Welcome to Gofreshly. These Terms and Conditions govern your use of our website and services. By accessing or using the Gofreshly website, you agree to comply with and be bound by the following terms.
1. Acceptance of Terms
By using the Gofreshly website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian. If you do not agree with these terms, please do not use our website.
2. About Our Service
Gofreshly is an online grocery platform that allows customers to browse, purchase, and receive grocery items through home delivery or pickup services.
We strive to ensure all product information, prices, and availability are accurate, but errors may occasionally occur.
3. User Accounts
To access certain features, you may be required to create an account.
You agree to:
- Provide accurate and complete information
- Keep your login credentials secure
- Be responsible for all activity under your account
Gofreshly reserves the right to suspend or terminate accounts that violate these terms.
4. Product Information
We aim to display product descriptions, prices, and images accurately. However:
- Product images are for reference only
- Prices may change without notice
- Some items may become unavailable
If a product becomes unavailable after placing an order, we may cancel or substitute the item with your consent.
5. Orders and Payments
When you place an order on Gofreshly:
- You agree to provide valid payment information
- Orders are subject to acceptance and availability
- We reserve the right to cancel orders due to errors, fraud suspicion, or stock issues
Payments must be completed using the payment methods available on the website.
6. Delivery Policy
Delivery times may vary depending on location, demand, and product availability.
Gofreshly will make reasonable efforts to deliver orders within the estimated timeframe but does not guarantee exact delivery times.
Customers must ensure that someone is available to receive the order at the delivery address.
7. Returns and Refunds
Due to the nature of grocery products, returns may be limited.
Refunds or replacements may be provided if:
- Items are damaged
- Items are missing
- Incorrect items are delivered
Customers must report issues within 24 hours of delivery.
8. Prohibited Activities
Users agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to the system
- Disrupt or damage the website functionality
- Use automated systems to scrape or extract data
9. Intellectual Property
All content on the Gofreshly website, including logos, text, graphics, images, and software, is the property of Gofreshly and protected by applicable copyright and intellectual property laws.
You may not reproduce, distribute, or use our content without permission.
10. Limitation of Liability
Gofreshly will not be liable for:
- Indirect or incidental damages
- Losses resulting from website downtime
- Delays in delivery caused by external factors
Our liability is limited to the value of the order placed.
11. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.
12. Changes to Terms
Gofreshly reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.
13. Contact Information
If you have questions about these Terms and Conditions, please contact us:
Email: gofreshly45@gmail.com
Website: gofreshly.in